Terms governing engagements with Answerability.ai LLC.
These terms apply to all engagements purchased from Answerability.ai LLC ("we", "us", "the Practice") by clients ("you", "the Client") through this site or by direct agreement. By completing a purchase, you confirm you have read, understood, and accepted these terms.
1. Engagements covered
These terms govern three engagement types offered through this site:
- AI Visibility Diagnostic — a one-time written intelligence report, US$1,500.
- Diagnostic + Remediation Sprint — Diagnostic plus a four-week remediation sprint, US$12,500 starting fee, custom-scoped engagements quoted separately.
- Quarterly Re-Audit — recurring quarterly re-audits, US$2,500 per quarter. A prior Diagnostic is required.
Each engagement has a defined deliverable as described on the pricing section. Bespoke or custom-scoped work is governed by a separate written engagement letter that, where it conflicts with these terms, takes precedence.
2. Fees and payment
All fees are denominated in US dollars and are due in full at the time of purchase via Stripe-hosted checkout. Payment confirms acceptance of these terms. We do not invoice or accept ACH for self-service engagements; custom engagements may use invoiced terms by separate agreement.
Quarterly Re-Audit subscriptions renew automatically every 90 days at the same fee unless cancelled. Cancellations apply to the next billing cycle; the current paid quarter is not pro-rated (see §3).
3. Refunds
Diagnostic and Sprint engagements: full refund within seven (7) calendar days of payment if no work has started. Work is considered started when we have run the first prompt against the standing audit set, or held a scoping call.
If work has started before the seven-day window closes, no refund is due. We will notify you in writing when work formally begins.
Quarterly Re-Audit subscriptions: you may cancel at any time. Cancellation takes effect at the end of the current paid quarter. We do not refund the current quarter's fee, but you will not be charged for subsequent quarters. The re-audit included in the current quarter remains available to you regardless of cancellation status.
4. Deliverables and intellectual property
Upon full payment, you receive a perpetual, royalty-free, non-exclusive license to use the report and any derivative work products we deliver, for internal business purposes including share with employees, contractors, and counsel under your usual confidentiality obligations.
We retain ownership of the framework (Retrieval / Trust / Answerability), the methodology, the standing audit protocols, and any anonymized aggregated insights. You may not republish, redistribute, or resell the report or framework in identifiable form without our prior written consent.
Internal use of the report's recommendations and operational findings is unrestricted.
5. Confidentiality
Every engagement is governed by mutual confidentiality. Before scoping, the Practice signs a mutual non-disclosure agreement (MNDA) on request, or accepts the Client's standard form provided it is reasonable and does not conflict with these terms.
Engagement specifics — your domain, your buyers, your competitors, your scores, the report contents — are not disclosed to third parties. Reports referenced on this site as examples either have explicit written permission from the engagement's sponsor, or are anonymized to the point where the original engagement is not identifiable.
6. Methodology and limitations
The audit methodology is observational. We report observed correlations between page-level characteristics and AI engine citation behavior. We do not make causal claims about ranking factors, and we do not guarantee specific citation outcomes after remediation.
AI search systems are non-stationary; their retrieval and ranking behavior changes frequently. Findings describe observed patterns within a bounded sample (typically 60 prompts × 5 engines = 300 observations within a 21-day capture window) and are not universal ranking rules. The day-90 re-audit included with every Diagnostic exists to surface drift since the original capture.
7. Client responsibilities
The Client is responsible for:
- Providing accurate intake information at the time of purchase (domain, competitors, category context).
- Granting access to any non-public pages required to be audited, where applicable.
- Reviewing the draft report's findings and flagging factual errors within ten (10) business days of delivery.
- Implementing — or commissioning the implementation of — the report's work orders, unless a Sprint engagement has been purchased.
8. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these terms or an engagement, whether in contract, tort, or otherwise, shall not exceed the total fees paid to us in the twelve (12) months preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if we have been advised of the possibility of such damages.
9. No guarantee of outcomes
AI engines do not publish their retrieval or ranking weights. We make no guarantee that any specific action recommended in the report will result in specific citation movement, ranking improvement, revenue lift, or any other particular business outcome. The artifact you are purchasing is the diagnostic and the recommendations — not a promised result.
10. Indemnification
You agree to indemnify and hold us harmless from any third-party claims arising out of your use or implementation of the recommendations, your underlying business activities, or content you provided to us. We agree to indemnify and hold you harmless from any third-party claims arising from our gross negligence or willful misconduct in performing the engagement.
11. Termination
Either party may terminate an engagement for material breach upon thirty (30) days' written notice, provided the breach has not been cured within that period. Termination by the Client after work has begun does not trigger a refund (see §3). Upon termination, both parties' confidentiality obligations survive indefinitely.
12. Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising out of these terms will be resolved in the state or federal courts located in California, and both parties consent to personal jurisdiction there. Both parties waive any right to a jury trial.
13. Changes to these terms
We may update these terms from time to time. The version in effect at the time of your purchase governs that engagement. Material changes affecting active engagements will be communicated by email.
14. Contact
Questions about these terms: [email protected].